OUR CURRENT LEAD TIME ON ORDERS IS APPROXIMATELY 3-5 WORKING DAYS BEFORE DISPATCH. FREE DELIVERY ON ORDERS OVER £50.

Returns & Refunds

Returns & Refunds

Here at Baby Crafts UK we aim to provide the highest level of product and customer service. However, occasionally, a problem can arise. In the unlikely event that a product is faulty, or it is damaged in delivery or is the wrong item, we ask you to contact us to let us know of the problem as soon as possible. We will then advise you on whether you are eligible for a refund or replacement.

 

Refunds cannot be given if the fault is a result of your own actions such as product misuse or if personalisation is mis-spelt. Regrettably we are unable to provide a refund or exchange on personalised items unless the item is found to have a fault. We ask customers that they contact us within 48 hours or receipt of your product if there is any type of error or fault.  

 

Cancellation or change of order

We ask customers that you check your order before proceeding to the final payment page of your checkout process. Please ensure you check all spelling and/or dates where applicable. We will also send you a conformation email after your order to confirm we have your order. Please check and read this email thoroughly and we ask if you notice any mistakes to contact us as soon as possible. Regrettably we are unable to change this if your order/item(s) have been processed. 

 

In the unlikely event you wish to cancel your order we ask you notify us as soon as possible. We are unable to cancel orders if any part of the order is processed or dispatched. 

 

Contacting us

If you need to contact us for any reason please use the contact us page where we will respond to your query as quickly as possible . Please ensure you fill out all details accurately with those used when placing your order and provide your order number. This will be sent via your confirmation email and will begin with #. Please do NOT add any details of payment method used.